PRODUCT RELATED

What colors are the T-shirts offered in?

The range of colors offered for T-shirts can vary widely depending on the design of the product. Some common T-shirt colors include:

  1. Black - #050505
  2. Red - #D2151F 
  3. Charcoal - #4E4B48
  4. Royal Blue - #084F97 
  5. Ice Gray - #D7D2CB I
  6. Navy Blue - #1F2A44 
  7. White - #F9F9F9 
What if I receive a damaged or defective product?

If you receive a defective or damaged product, please send us a photo or video of the specific defect via email at contact@staging.pegance.com. Alternatively, you can use the return option provided in the product history on the Pegance website to return the product.

ORDER RELATED

How do I place an order?

To place an order at Pegance, please follow these simple steps:

  1. Search for the T-shirt you want to purchase and then select the size, and color.
  2. Add the item to your cart.
  3. If you wish to purchase more items, continue shopping; otherwise, proceed to checkout.
  4. Fill in your required shipping information, including your name, address, and payment details.
  5. Review your order and make sure all the information is correct.
  6. Click on the "Place Order" button to complete the transaction.
How do I track my order?

To track your Pegance products, follow these simple steps:

  1. Go to the "Orders" or "Order History" section of your account dashboard or a separate page.
  2. Look for the specific order you want to track and click on it to view more details.
  3. Find the tracking information, which may include a tracking number or a link to the shipping carrier's website.
  4. Click on the tracking number or link to see the status of your shipment and the estimated delivery date (Please note that delivery times typically range between 24 to 48 hours).
How do I cancel the order I‘ve placed?

If you need to cancel an order you've placed, follow these steps:

  1. Log in to your account on the website.
  2. Go to the "Orders" or "Order History" section, which is found on your account dashboard or a separate page.
  3. Look for the specific order you want to cancel and click on it to view more details.
  4. Check for an option to cancel the order, which may be labeled as "Cancel" (Please note that orders cannot be canceled during production).
  5. Click on the cancel option and follow any additional instructions or prompts provided by the website.
  6. If you need further assistance, contact the website's customer service team.
How do I return my order?

If you need to return an order on Pegance, here are the steps to follow:

  1. Log in to your account on the website.
  2. Go to the 'Order History' section, which is located on your account dashboard or a separate page.
  3. Look for the specific order you want to return and click on it for more details.
  4. Check for an option labeled 'Return' or 'Refund' to request a return or refund.
  5. Click on the return or refund option and follow any additional instructions or prompts provided by the website (Please note that returns are only applicable if the product is physically damaged).
  6. For more information on our return and refund policy, click here.
  7. Keep any tracking or shipping information as proof of the return.
How long will it take for my order to arrive?

Typically, the expected delivery time is within 24 to 48 hours.

Do you offer international shipping?

We only offer to ship within the USA.

Where do you deliver your orders to?

We only offer to ship within the USA.

TERMS AND CONDITIONS

What are your terms and conditions?

Pegance has specific terms and conditions that are related to our business, as stated below:

  • Orders and Payment
  • Shipping and Delivery
  • Return and Exchanges
  • Intellectual Property
  • Disclaimer of Warranties
  • Limitation of Liability
  • Governing Law

To know more about Pegance terms and Conditions click here

How do I get a refund for an order?

A refund will only be given if the product is damaged and cannot be applied for size and color issues.

If the issue is related to product damage, we will verify the product upon receiving it and proceed with the refund payment. Once we initiate the refund process, it may take 5 to 6 days to reflect in your account.

CONTACT RELATED

How do I get in touch with the support team?

It is easy to go to the "Contact Us" page and fill out the form or send us an email with your inquiry at contact@staging.pegance.com.

GENERAL FAQs

How do I create an account?

To create an account on a Pegance website, you can follow these general steps:

  1. Go to the website's homepage and look for a button that says "Sign Up" or "Register".
  2. Click on the button and fill in the required information, such as your name, email address, password, shipping address, phone number, and so on.
  3. After entering all the required information, click on the "Submit" or "Create Account" button to complete the registration process.
  4. You will need to verify your email address before you can access your account. Check your email for a verification link and click on it to complete the verification process.
  5. Once you have created an account, you should be able to log in and access your account information, such as your order history, shipping address, and payment information.
What details you take from us? Is my personal information secure on your website?

We collect only the information necessary for shipping and payment purposes, such as your name, shipping and billing address, email address, phone number, and card details.

We do not share your personal information with any third parties unless required to do so by law. For more information, please visit Privacy policy

What payment methods do you accept?

We accept payments through PayPal, Stripe, and Credit or Debit cards.

Do you offer gift wrapping or gift cards?

No - We do not offer any gift wrapping or gift cards.